Now that you have seen what Smarterwork expect of you and what you
can expect of us, you are probably curious about how the Smarterwork network
operates. The steps from becoming a service provider to finding work and getting
paid are fairly simple. Here is the process from start to finish.
Customers log their requirements at the Smarterwork site, via an affiliateís
site or via our customer help desk. Customer can direct their requirements:
To qualified individual network members.
To all qualified network members.
To the Smarterwork project team, who will select the appropriate qualified
Qualified service providers discuss customer requirements via the
Smarterwork secure messaging system.
Once a service provider has received enough details to produce a valid
quote, he or she will respond to the customer with a quote for the complete
The customer selects the appropriate service provider to complete
The service provider begins work in line with the quote provided and billing
The service provider responds with regular updates to the customer about the
progress of the project.
The service provider bills the customer in line with their quote. The
service provider must have clearly stated all costs associated with the project
within their quote.
Service providers will have provided a clear schedule for payment.
For example, on a month-long project to create a 100-page report, a service
provider could ask for a 10 percent deposit up front at the start of the
project, a 40 percent payment two weeks later, when 50 pages have been
delivered, and a final 50 percent payment two weeks after that, when the full
project is delivered.
The service provider requests that the customer sign off the project
The customer signs off the project or requests changes if project is not in
line with the original service providersí proposal.
If there is a dispute that cannot be resolved between the customer and the
service provider either party can invoke Moderation
The customer provides feedback on the service provider and the service
provider provides feedback on the customer.
Billing and Payments
In addition to the ability to get work done, the most important
part of performing work over the Internet is the ability to bill customers and
make payments. Unlike many other third parties, Smarterwork has created an easy
payment system. Smarterwork does have some simple rules in place to prevent
misunderstandings during the invoice process:
All billing and payment is carried out via the payment centre.
Billing and payment should be done in line with the agreed service
Billing and payment can be done at any time during the projectís
life cycle as long as it is in line with the quote provided.
Multiple bills and payments can be sent and paid for a single
Up-front billing and payment is allowed if stated in the agreed
Smarterwork holds all payments on behalf of the customer until the
customer signs off on the project and requests the payment to be released to the