1. 100% Money Back Guarantee

Payment only processed with satisfactory job completion
Smarterwork's payment system works for the benefit of both those wanting work done (Clients) and those completing the work (Service Providers). At Smarterwork Clients pay only when they have signed off the project deliverable. Smarterwork's payment system also assures Service Providers that they will be paid on time for their quality services.

Payment process is controlled
Smarterwork ensures this process by using a holding account, which forms part of our unique payment system. At the commencement of the work, the Client pays the agreed project fee into this holding account where it stays until the successful completion of the project deliverable, whereupon Smarterwork makes payment to the Service Provider.

Moderation
If as a Client you are not satisfied with the quality of the work, and are unable to resolve this directly with the Service Provider, you can invoke the Moderation Procedure, before signing off the Project, to settle the dispute. The Service Provider may also invoke the Moderation Procedure should the Client be unwilling to sign-off the project delivered. Smarterwork uses an independent third-party moderator, who will review the project and decide over the quality of the work or service delivered.

2. Quality of Service Providers (Service Providers)

Service Providers are Screened and Tested
Smarterwork, unlike most players in the market, actively screens and selects the Service Providers. We aim to find the right Service Providers and screen them through an online certification process to evaluate whether they are qualified to deliver professional services. Please note that for the legal and tax categories we are not testing the Service Providers but we rather ask them to submit information to show that they are qualified to render tax and/or legal advice in the relevant jurisdiction.

Profiles are Made Available
Service Providers qualified with Smarterwork provide a detailed online profile that Clients can view when making their selection. This profile includes details of work experience and examples of previous work. Also, every time a Project is completed, we ask the Client to provide feedback on the Service Provider they have worked with. This feedback also forms part of the Service Provider's online profile and is viewable by other Clients.

Service Providers are Quality-Rated
All Service Providers are rated by the Clients who have worked with them, on a scale from 1 to 4 (where 4 is excellent), on the basis of the quality of the individual projects they have delivered. The Service Provider's average quality rating for his or her last 10 completed projects is recorded and is available for viewing by all Clients prior to assigning a Project.

Communication between Client and Service Provider
Before selecting an Service Provider to work on a project, Clients can communicate directly with different Service Providers using Smarterwork's private message board facility where they can exchange as many messages as they wish. During this process, Service Providers can give specific examples of work they have done and additional details of their qualification for the specific job. This allows Clients an exchange of very detailed information about the Service Providers before making a final selection.

3. Support and Customer Care

Briefing Support
Smarterwork provides briefing templates for each type of service. This gives Service Providers all the information they need to provide the Client with a comprehensive bid and ultimately to complete the project successfully. Our team of Account Managers are always on hand to provide any assistance required in writing the brief or describing the work that needs to be done.

Customer Care Department
Smarterwork also has an in-house team of customer care specialists who are available to ensure Clients and Service Providers enjoy a smooth outsourcing process using the Smarterwork platform. They also assist in navigating around the site and provide instant help with all technical matters.