Step 4: Signing Off the Project

Sign-off and payment authorization

The Service Provider bills the customer in line with their quote. The Service Provider will clearly state all costs associated with the project within their quote.

Service providers will have provided a clear schedule for payment.

• For example, on a month-long project to create a 100-page report, a service provider could ask for
  a 10 percent deposit up front at the start of the project,
  a 40 percent payment two weeks later, when 50 pages have been delivered,
  and a final 50 percent payment two weeks after that, when the full project is delivered.

The service provider requests that the customer sign off the project

The customer signs off the project or requests changes if project is not in line with the original service providers’ proposal.

If there is a dispute that cannot be resolved between the customer and the service provider either party can invoke Moderation

The customer provides feedback on the service provider and the service provider provides feedback on the customer.

For more information on smarterwork's payment system, visit the Payment Guide

Step 3: Developing the Project

Step 5:Billing and Payment